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TERMS & CONDITIONS OF STORAGE

(last updated on Monday 14th September 2020)

• By entering into this agreement, the Customer warrants that he/she has both ownership and legal title of the Vehicle being stored. The Proprietor has a right to request and verify proof of identity of the Customer and ownership of the Vehicle at any time. In addition, Vehicle Registration plates must be displayed on the Vehicle being stored at all times. 
  
• In the performance of this agreement the Proprietor will at all times act with due diligence in providing a fit and proper place for the storage of the Vehicle. Whilst the Proprietor does their utmost to provide security for the Vehicle stored with them, it is impossible to completely eliminate the risk of loss, theft or damage. The Proprietor excludes all liability for loss, theft or damage where the means employed are in excess of the duty of due diligence. 
  
• Vehicles and their contents are stored at the Customer’s own risk. The Customer must take full responsibility to secure their Vehicle from theft, loss or damage; including (but not limited to) removing all personal effects and valuables from the vehicle, locking all windows and doors, and using hitch/wheel locks. 
  
• The Vehicle must be insured and kept insured during the entire Storage Period. The Customer is reminded that many insurance policies may not cover possessions in the Vehicle.  Therefore, it is the Customer’s responsibility to ensure that an adequate “all risks” insurance policy with an approved insurance company is in place, to cover all of the Customer’s property and possessions whilst at the Proprietor’s premises. The Proprietor has a right to request and verify the Customer’s current insurance cover at any time. 
  
• The Customer shall take responsible and appropriate precautions against damage (including fire damage) occurring in the Storage Facility. The Customer shall notify the Proprietors should any damage occur to the Storage Facility itself and to the property of a third party’s Vehicle within the Storage Facility, arising out of the presence or movement of their Vehicles.  
  
• Should the Customer’s Vehicle be damaged whilst on site, the Customer is requested immediately to inform the Proprietor. In cases where the Customer considers that they have a claim against a third party Vehicle, the Proprietor will not provide the Customer with the third party’s details, without the third party’s prior consent. In cases where the Customer considers that they have a claim against the Proprietor, then he/she is required to provide written details to the Proprietor within 72 hours of the Customer becoming aware of the claim.  
  
• In order to comply with The Regulatory Reform (Fire Safety) Order 2005, all gas bottles are to be switched off and disconnected whilst the Vehicle is on the Storage Facility. No other noxious, hazardous or explosive goods/substances are permitted within the Storage Facility. Preparations of such items are also not permitted. 
  
• Vehicles must not be inhabited within the Storage Facility during the Storage Period. 
  
• Vehicles should be kept clean, mechanically sound, and in good condition. The Proprietor reserves the right to refuse any Vehicle not deemed acceptable. 
  
• No major repairs are to be carried out on site (minor repairs may be carried out with the prior permission of the Proprietor). 
  
• The Vehicles will be stored at the Storage Facility in such a position as the Proprietors allocates, in their sole discretion. 
  
• The Vehicle and the allocated area must be kept tidy and no litter left behind, including (but not limited to) sole boards and hitch covers. 
  
• Access to the site is per the access hours set by the Proprietor. Access at any other time must be made by prior arrangement with the Proprietor, with at least 24 hours notice given. The Customer is advised to contact the Proprietor for the latest access hours as these may be subject to change on a seasonal basis. 
  
• The Customer is responsible for locking the security gate and closing all other gates on entering and leaving the Storage Facility. 
  
• Please be aware that all entry and exit movements may be logged and that the Storage Facility is covered by CCTV, some of which is recorded and stored. 
  
• Periodic checks may be made on the identity of all Vehicles stored on the site. 
  
• The Customer is obliged to notify the Proprietors without undue delay of any changes to the details provided by the Customer in their Contract Agreement (including personal and Vehicle details).  
  
• Where the Customer wishes to remove the Vehicle permanently from the Storage Facility and terminate the Contract Agreement prior to the end of the agreed Storage Period, at least 24 hours notice must be given to the Proprietors. The existing Annual Storage Fee, or part of, will not be refunded as a result.  
  
• On ending the contract or removing the Vehicle from the Storage Facility permanently, the Customer’s access key must be returned to the Proprietor immediately for security purposes. The key remains the property of the Proprietors at all times. 
  
• Storage spaces are not transferrable to third parties without prior permission from the Proprietors. In addition, no trading is permitted from the site, and the Vehicle must not be offered or advertised for sale while on site without prior permission from the Proprietors.  
  
• The agreement does not permit the stationing of an alternative or replacement Vehicle without prior permission from the Proprietors.  
  
• Storage Fees are to be paid annually. The Proprietor reserves the right to increase the Annual Storage Fee and shall give the Customer no less than 30 days notice of an increase following which the new value shall be the Annual Storage Fee. Should the Proprietors receive late payment, the Storage Period will be back dated to the original payment due date.  
  
• The Proprietors reserves the right to ask the Customer to remove their Vehicle, if they feel that the Customer is not adhering to these Terms and Conditions of Storage. 
  
• All Contract Agreements are a rolling contract, covering the whole Storage Period.

PRIVACY POLICY

The Proprietor is required to collect the personal information of the Customer so that they can take steps to enter into a contract with the Customer; to provide a service to the Customer; notify the Customer of any changes to the services provided or terms of use; for insurance purposes; to process payments of the Annual Storage Fee; to resolve disputes; and to collect overdue payments.

If the Customer provides information on behalf of someone else as an alternate contact, referee or next of kin, the Customer confirms that the other person has agreed that the Customer gives consent on his/her behalf to the processing of his/her personal data.  

The Proprietor may disclose the Customer’s personal data to service providers under contract with the Proprietor to support their business operations; insurers; trade associations they are a member of; law enforcement or government agencies in connection with any investigation to help prevent or detect unlawful activity; any person or agency if they need to share that information to comply with the law or to enforce any agreement they may have with the Customer or to protect the health and safety of any person; any person who the Customer has named as a person the Proprietor can contact to discuss their account; any person who the Proprietor is negotiating with as a potential buyer of the business or property, or if they are proposing to merge their business with another business.  

The Proprietor has appropriate security measure in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. They limit access to Customers’ personal information to those who have a genuine business need to know. Those people processing the Customers’ information will do so only in an authorised manner and are subject to a duty of confidentiality.  

The Proprietor will usually hold Customers’ personal information for the period they are required to retain this information by applicable UK law, currently 6 years from the end of the Customer’s contract, unless the Customer has requested the Proprietor to delete the information earlier.

Under the General Data Protection Regulation the Customer has a number of important rights. These include the following rights:

• request a copy of your information which we hold (subject access request);
• require us to correct any mistakes in your information which we hold;
• require the erasure of personal information concerning you in certain situations
• require us to stop contacting you for direct marketing purposes;
• object in certain other situations to our continued processing of your personal information;
• restrict our processing of your personal information in certain circumstances;
• object to decisions being taken by automated means which produce legal effects concerning you or which affect you significantly; and
• receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations.

Further information on each of these rights is available from the Information Commissioner’s Office.

If you would like to exercise any of these rights, please:

• email, call or write to us
• let us know the information to which your request relates, including any account or reference numbers, if you have them